Scope
- One agent. Pick the loudest one — the one your team already worries about. Don’t pilot on the safe agent.
- One tool surface. A single class of calls (e.g. “send email,” “create ticket,” “wire transfer”). Twenty tools is post‑pilot.
- Approval flow rehearsed. Exercise Yellow‑tier human approval with test fixtures before any separately approved production step.
- Observe before narrow enforcement. Production and enforcement require explicit written customer approval in the signed Order Form; the offer alone grants neither.